Frequently Asked Questions

Frequently Asked Questions

What is your return policy?

We stand behind every bag we ship with our Hassle-Free Guarantee. If you're not completely satisfied with your order for any reason, contact us within 30 days of delivery and we'll offer you a full refund or replacement — no return required. Email us at hello@casavarelacoffee.com with your order number.

How long does shipping take?

All orders are fulfilled by our roasting partner and typically arrive within 4 to 10 business days from the date of your order. This window includes both production and shipping transit time.

Do you ship internationally?

At this time, we ship to addresses within the United States only.

How do I use my discount code?

Enter your discount code (e.g. SIGNUP10 or WELCOME15) in the discount field at checkout before completing your purchase. Only one discount code can be applied per order.

How do I manage my subscription?

You can view, pause, or cancel your subscription anytime by logging into your account at casavarelacoffee.com/account.

What is the Subscribe & Save program?

Our Subscribe & Save program lets you get your favorite Casa Varela Coffee delivered automatically at your chosen frequency. Subscribers save 10% on every order and get 15% off their first subscription order with code WELCOME15. Browse our Subscribe & Save collection to get started.